Refund policy
RETURNS & EXCHANGES
All our products are made to order, which means that all products are unique and produced once order is submitted. This means all sales are final and returns and exchanges are not supported if you ordered the wrong size, color or simply change your mind. Except in case of damaged or defective products, we offer a free replacement or a refund if you contact us here within 7 days of product delivery and provide a clear photo or video showing the issue(see details on below section). There is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects. Also please note that colors may look different on your actual product than what you see on your computer monitor or mobile phone screen is not considered as defects.
HOW TO PROVIDE EVIDENCE FOR DAMAGED OR DEFECTIVE PRODUCT
To speed up the resolution of the issue, please ensure that you provide the necessary photo or video evidence when contacting us.
| Issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| Issue with print placement | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. Please note that there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. Wrong product: A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing. |
| Delivery-related product damage | A photo or video of the received product where the package and the issue are clearly visible. |
