Frequently Asked Questions

WHAT IS JUST PRINTS BY MATT?

Learn more about the company here

WHAT IS THE PROCESS FOR PLACING BULK CUSTOM DESIGN ORDERS?

You can utilize our Personalizer products to upload your designs and specify in the order instructions if you'd like us to make any enhancements to your designs before finalizing and submitting the orders.

HOW CAN I TRACK MY ORDER?

The tracking details for your orders will be sent to your email.

HOW CAN I CANCEL OR CHANGE MY ORDER?

To cancel or change an order, you must let us know by contact us here within 12 hours of when the order was submitted. We will do our best to cancel or update any orders after this period but once our manufacture production begins we can no longer cancel or change the order at this point.

HOW LONG IS THE ORDER FULFILLMENT PROCESS?

All of our products are made to order. Most products takes about 4-6 business days to produce. In case of the products you ordered being out of stock or other reasons which may take longer to fulfill and you would be notified by our service team.

WHAT IS THE RETURNS & EXCHANGES POLICY?

Please see details here.

WHAT IS THE SHIPPING/DELIVERY POLICY?

Please see details here.